Privacy Policy

Ash Buyers Agency ("we", "us", "our") is an independent buyer's agency based in Sydney, Australia. We help clients search, evaluate, and acquire residential and investment property nationwide.

For privacy enquiries, contact us at info@AshBuyersAgency.com.au or call +61 1300 498 378.

We may collect the following types of personal information:

• Contact details — name, email, phone number, and address
• Enquiry information — property goals, budget, location preferences, and messages you submit via forms
• Service-related data — documents and information needed to deliver buyer's agent services
• Website usage data — pages visited, device type, browser, and general analytics
• Marketing preferences — newsletter sign-ups and communication opt-ins

We only collect information that is reasonably necessary for our functions and activities.

We use personal information to:

• Respond to enquiries and provide buyer's agent services
• Schedule consultations and deliver requested resources or checklists
• Communicate updates, market insights, and newsletters (where you have opted in)
• Improve our website, services, and client experience
• Meet legal, regulatory, and record-keeping obligations

We do not sell your personal information to third parties.

When you submit a contact form, book a free call, download a checklist, or join our newsletter, the information you provide is used to fulfil your request and, where relevant, follow up with tailored property advice.

By submitting a form, you confirm that the information provided is accurate to the best of your knowledge. See our Terms & Conditions for further details.

We may share your information with trusted third parties only when necessary, such as:

• Conveyancers, solicitors, building inspectors, and finance professionals involved in your property transaction
• Technology providers that host our website, CRM, or email systems
• Professional advisers where required by law

These parties are required to handle your data securely and only for the purpose for which it was shared.

Our website may use cookies and similar technologies to improve functionality, remember preferences, and understand how visitors use our site. You can manage cookie settings through your browser.

Aggregated analytics data does not personally identify you unless combined with information you have voluntarily provided.

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes secure systems, access controls, and staff training on data handling.

No method of transmission over the internet is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

We retain personal information only for as long as needed to deliver services, comply with legal obligations, resolve disputes, and enforce agreements. When no longer required, information is securely deleted or de-identified.

Under the Privacy Act 1988 (Cth) and Australian Privacy Principles, you may:

• Request access to the personal information we hold about you
• Request correction of inaccurate or outdated information
• Opt out of marketing communications at any time
• Make a complaint if you believe we have breached your privacy

To exercise these rights, contact us using the details in Section 1. We will respond within a reasonable timeframe.

Some technology providers we use may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure overseas recipients handle information in a manner consistent with Australian privacy standards.

Our services are directed at adults. We do not knowingly collect personal information from individuals under 18 without parental or guardian consent.

We may update this Privacy Policy periodically. The latest version will always be available on this page with an updated revision date. Material changes may be communicated via email or a website notice where appropriate.

If you have a privacy complaint, please contact us first so we can try to resolve it promptly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.